Our dedicated leadership team has exceptional people and customer excellence skills, that are completely focused on maximizing quality results with precision and accuracy. We position ourselves as an extension of your business, providing the professional and efficient customer contact support services that optimize the desired return on your investment. All telephone agents are carefully screened, interviewed, tested and background verified, prior to becoming part of our team. After joining Forbes Contact Center our leadership team will continue to monitor and evaluate each employee's individual performance while ensuring the utmost work ethic.

Here are the areas we evaluate on a daily basis with each employee involved on your project and overall as a company.

Call Monitoring and Call Analysis

Scoring calls Objective measurement Objective and impartial feedback Recording and assessment of live data Real time data Ability to produce tailored reports in seconds Multilingual Skills Quality and accuracy of information received and given

Benchmarking

Objective analysis of service delivery Comparison to other projects and industry standards Identification of strengths and areas of development Actionable feedback Market and global perspective